So first off let me just say that I work for a large electronic store/retailer. Now this retailer had a bit of a rough patch not too long ago, and in response to this they implemented a price matching policy in order to get customers to spend their money there instead of taking it elsewhere. That's where this all begins.
This price matching policy is simple. If you see a price out there that one of our big competitors has that is lower than ours, then we will match it, but in order to match the item, an employee has to be able to pull it up on their own phone (just for verification purposes, and to show managers for the override).
Alright so this is what happened...
Ill be "me" and the customer will be "guy"
So if all starts out and I'm zoned in my area. Suddenly I see someone walk up. Its a middle aged man, slightly overweight and he has that look to his face that just says that he never really likes to smile.
Me: hey there, anything I can help you out with?
Guy: grumbles yeah, I'm looking for a couple of things.
Me : yeah absolutely, what kind of things were we looking for?
Guy: looks at me like I'm stupid Well! ..... I guess I'm going to need something for my business...
Me : oh alright, what exactly are we looking for? ( I mean like, come on man.. Give me a little bit of context)
Guy: well it needs to be able to do color and black and white! (He wasn't shouting, but he was definitely getting louder)
Me : ohhhhh, so You're looking for a printer?
Guy : Cleary irritated yes.. That's what I said..
So whatever, I walk him over to the printers, and I'll spare you the sales pitch. Finally after about 30 to 45 minutes talking to this guy and him jumping between 2 printers, he decides on a printer that was about 65 dollars. We have a seat, I start to ring him out, and suddenly this interaction happens..
Guy : oh yeah.. I found this printer for 25 dollars at $COMPETITOR$.
(This is seeming a little weird to me, because that is REALLY low for a printer price)
Me : well alright, let me just look it up pulls out phone.
So I start trying to find it,and for the life of me I cannot find any trace of this printer anywhere with ANY of our competitors.
Me: I'm not really seeing it anywhere, did you have it on your phone? Maybe I could have a look just to help me find it?
Guy : no I didn't find it on my phone, I saw it in their store!
Me : Ohhh alright, well I'm sorry man but unless I can verify it on my phone then there's not really anything I can do..
Guy : call them
Me : what's that? ( I didn't really catch what he said)
Guy : CALL THEM... They will tell you the price.
Now let me get something straight. I make barely above minimum wage and I was about 7 hours into a 9 hour shift, and also.. Rules are rules, and my rules say nothing about calling another store being a valid way to price match..
Me : yeahh... Unfortunately I'm not going to do that... Unless I can verify it all on my screen then there is nothing I can do...
This then goes on back and forth for a but until he finally just leaves... Without buying the printer.
No worries, a little bit later I was over it and had almost forgot. Then about an hour later I see a familiar face come in. The same guy from before walks up to me...
Guy : are you the guy I was working with before!? he's clearly mad
Me : yes I am, what's up?
Guy slams $COMPETITOR$ receipt down into the counter there.. SEE! THEY DID HAVE IT!
Me : Ohhh, well that's good to hear, I'm glad you got it for the price you were looking for, but you do understand why I couldn't match that for you right? I mean put yourself in my shoes, I had no way of knowing.
Guy : looks at me with cold eyes, then just tarts walking towards the door
Me : have a nice day!
TL:DR : grumpy guy comes in for a printer, and wants to price match something I couldn't verify, then comes in later to prove it.